Customer Success Manager - US, Remote

About Us

At Compuquip Cybersecurity, our mission is to help organizations stay ahead of evolving cyber threats through deep expertise, intelligent automation, and modern security operations.

For over four decades, Compuquip has partnered with organizations to design, implement, and operate advanced cybersecurity programs. Our teams include security engineers, threat hunters, analysts, and architects who protect critical environments across cloud, network, and endpoint infrastructure.

As the cybersecurity landscape evolves, we are investing in AI-driven capabilities that amplify the impact of every team,  not just our security experts. We believe the future of customer success will be defined by people who can blend deep relationship skills with the leverage of modern AI tools, building scalable customer experiences that grow with our business.

About The Role

● We're hiring a Senior Customer Success Manager to own customer engagement, retention, and overall experience across a portfolio of 25–30 cybersecurity accounts.

● This is not a traditional CSM role. We're looking for someone who blends relationship management, operational ownership, and systems thinking;  and who treats AI as a daily part of how they work, not a feature they occasionally use.

● You won't be running the same playbook every quarter. You'll be building it. Extending our existing systems (Salesforce, Strety, Confluence, HubSpot), automating repetitive work, and producing customer-facing deliverables in a fraction of the traditional time. You don't need to be an engineer, but you should be the kind of person who reaches for AI before reaching for a notepad, and who can extend the systems we already have rather than wait for someone else to.

● The ideal candidate is a self-starter who thrives in ambiguity, builds structure where none exists, and works cross-functionally to create a seamless and scalable customer experience.

What You Will Do

● Own a portfolio of 25–30 customer accounts, ensuring consistent engagement, retention, and follow-through.

● Conduct bi-weekly customer touchpoints to maintain relationships, progress action items, gather feedback, and surface risk early.

● Lead end-to-end execution of Quarterly Business Reviews;  scheduling, stakeholder coordination, gathering inputs, building presentation materials, leading the session, and tracking follow-ups. Use AI tools to compress prep time and sharpen the quality of every deliverable.

● Use AI tools (Claude, ChatGPT, Copilot, and others) as a daily part of how you work to draft communications, analyzing customer data, summarize meetings, and build deliverables.

● Identify high-friction, repetitive work in the CSM function and partner with internal stakeholders to automate or eliminate it.

● Extend our existing tools (Salesforce, Strety, Confluence, Jira, HubSpot) by building and refining workflows, dashboards, automations, and templates that scale customer success operations.

● Configure and enhance Salesforce functionality to support customer tracking, engagement, and reporting with minimal external support.

● Identify and implement improvements across onboarding, offboarding, and account planning for complex multi-stakeholder accounts.

● Build and run customer engagement programs (e.g., monthly security briefings, executive updates) that strengthen long-term relationships.

● Partner with Sales on renewals and expansion, providing customer health, risk, and opportunity insight. Over time, take on greater CSM ownership in the renewal process.

● Translate cybersecurity and managed services concepts into clear business value for both technical and executive audiences.

What You Will Bring

● 5–10+ years in Customer Success, Account Management, or a related customer-facing role, with demonstrated portfolio management.

● Hands-on experience using AI tools (Claude, ChatGPT, Copilot, or similar) in a professional setting.  You should be prepared to speak to specific workflows you've compressed or improved with AI.

● Proven ability to build, configure, and improve workflows inside CRM and operational tools (Salesforce strongly preferred).

● Track record of translating business needs into functional systems, automations, and scalable processes.

● Hands-on ownership of platforms like Salesforce, Strety, Confluence, Jira, or HubSpot.

● Technical aptitude and comfort engaging in IT, cybersecurity, or managed services discussions.

● Strong written and verbal communication; able to present credibly to executives and technical stakeholders alike.

● Self-starter mindset with high ownership, accountability, and bias for action.

Nice To Haves

● Experience building light automations (Power Automate, Salesforce Flow, or similar).

● Experience using AI to produce customer-facing deliverables (QBRs, executive summaries, reports).

● Experience implementing or managing customer communication platforms (HubSpot).

● Background in cybersecurity, MSP/MSSP, or managed services.

How We Work

Our culture is shaped by four core values, and we hire for them deliberately:

We Get It Done. Ownership and follow-through are non-negotiable. We push through obstacles instead of letting them slow us down.

We Work as a Team. Our greatest strength is the diversity of perspectives and skills we bring to the table. We lift each other up and trust each other to deliver.

We Are Customer Obsessed. We don't just serve customers, we advocate for them. We anticipate needs and treat their challenges as our own.

We Are Relentless. We don't stop at the first obstacle. We get to yes through persistence, creativity, and grit. If those resonate with how you already work, you'll fit well here.

Compensation:

● We offer competitive compensation that includes base salary, performance incentives, and benefits such as health and dental coverage.

● Annual salary range: $110,000 – $125,000 + up to 10% discretionary bonus

Apply for this job by reaching out to ai@compuquip.com with your resume and cover letter.