By now I’m sure most of you have heard the news: The Compuquip Managed IT Services Division has been acquired by All Covered. The first question that comes to mind to most (whether an employee, customer, or prospective customer), is “What does this mean for me?”
Posts Tagged ‘support team’
Kramer Consumer Healthcare was faced with multiple IT challenges that were negatively impacting their business. Not only was Kramer experiencing the nuisances of an unstable infrastructure along with the challenges of their IT solution, they were preparing to move into a new location. Kramer recognized the need for a trusted partner who is an expert in infrastructure management and who is a genuine technology consultant. To prevent further hindrances in their infrastructure, Kramer turned to Compuquip Technologies for Managed IT Services.
Like most not-for-profit organizations, Americans for Immigrant Justice is focused on delivering core services to those in need. Its challenge was to dedicate the time, operating revenue and expertise to effectively manage its evolving IT demands. As the organization grew five-fold over a 12 year period, these IT challenges quickly surpassed the capacity of an independent IT consultant who had been retained to be on call to manage problems as they occurred. To improve IT support and provide a comprehensive and cost-effective method for managing technology issues, AI Justice turned to Compuquip for Managed IT Services.
As expected at this year’s Kaseya conference in Las Vegas, we were introduced to some new Kaseya enhancements that will in turn improve our service offering to our customers. I would like to share some of the upcoming enhancements that sparked my interest this year. (Side Note: For those unaware, Kaseya is a remote management software for IT, that manages and monitors computers running Windows, OSX and Linux operating systems. Among many of the features available, Compuquip uses Kaseya for patch, antivirus, backup and device management. We also utilize it for monitoring, reporting, and automated deployments.)
Daniel ArceloNOC Services Team
As a follow up to this Blog entry, I wanted to let you know that in the 3 weeks since this change has been implemented, our survey responses have increased from just under 10% to 15%, so thank you for your feedback!!
We’d still like to do better, so more changes are being made to the format in order to make it even easier for you to provide feedback.
Let us know how you feel!!
Jorge AzcuyDirector of Service Delivery
