Posts Tagged ‘it support’

As a follow-up to a recent blog post that looked back at 2011, let’s now look ahead to 2012.

Looking ahead to 2012 it’s looking like a great year for Compuquip. Even so, this is not a time for us to stand still.

“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it”

While this quote can be attributed to the immortal Ferris Bueller, these are words to live by in the technology industry. As such, these are some of the items that Compuquip will be working on in the coming year:

Read more »

avatarJorge Azcuy
Director of Technical Services

Posted on January 12th, 2012. Filed under Managed IT Services, Popular Posts, Spotlight. 0 Comments

A day in the life of a Compuquip support team member usually starts off calm and relaxed. This lasts for about the thirty seconds it takes for me to sit down and log in to my computer. After this, I usually log in to our interactive phone client, which allows us to answer incoming help desk calls as well as transfer calls amongst the engineers.   If I’m lucky, I won’t get bombarded with calls right away, giving me time to look into our ConnectWise  ticketing system.

ConnectWise is a ticketing tool we use to keep track of all open service requests, client information, as well as updates from other engineers. I usually check for updates from clients through this system first in order to ensure they are kept up to speed at all times on open service requests. These service requests touch on a wide array of issues that may require either onsite support or remote support through our Kaseya software.

Read more »

avatarDevin Patterson


Posted on October 13th, 2011. Filed under Managed IT Services, Popular Posts, Spotlight. 0 Comments

The summer is here and even though that means the kids are out of school and vacations are frequent it also means it’s hurricane season. I wanted to share with our readers what Compuquip is doing to prepare for any storms. Our goal has always been to focus on disaster prevention versus disaster recovery however during hurricane season it’s always great to go through these steps:

hurricane-preparedness-compuquip

Update all Business Continuity and Disaster Recovery Information
Our team has completed a full review of all documentation related to BCP and DR planning. Like most of you we have made investments in our technology over the past year and some team members have changed so it was a good exercise.

Update Employees on Storm Preparation Best Practices
We recently sent out a note to all employees sharing with them some best practices to help them be prepared for the storm. We have often found our team rushing at the last minute to prepare their homes for a hurricane when if they would have taken the time before the panic and media hype things would be a lot less hectic. This is a great resource for a quick disaster check list. Read more »

avatarEric Dosal
President & CEO

Posted on July 19th, 2011. Filed under Compuquip News, Industry Updates, Managed IT Services, Popular Posts, Spotlight, Support. 2 Comments

Seems like a natural question, and its one of the most frequently asked questions when we bring on a new client and sometimes from existing clients too…

At Compuquip we try to limit the hurdles to getting help.  Our top focus is on delivering a great client experience and we’ve found that forcing our clients to “jump through hoops” for support is not how we achieve it.  We have 3 main methods of contacting support detailed out below:

Option 1: EMAIL
The preferred method is to send an email to support@compuquip.com with your name, a call back number, and a detailed overview of the issue.  This will automatically open up a Service Request # and a Compuquip Service Desk representative can begin working on it right away.
Read more »

avatarEric Dosal
President & CEO

Posted on June 14th, 2011. Filed under Compuquip News, Managed IT Services, Popular Posts, Spotlight, Support. 0 Comments

Part I of II

Susan, an employee of a major insurance company, clicked on her email at work to open a cute home video her friend Debbie sent. That 20mb video file was then stored in her email and, at the end of the day, was diligently backed up by her company’s data storage solution.
Just one year later after daily backups of Susan’s email, that one video now takes up 7300 MB of space!
Incredible Data Growth
The incredible growth in the amount of electronic data generated for both business and personal use has resulted in higher costs for data storage and backup. Several factors have lead to these spiraling cost increases, including storage of larger files such as video and audio, multiple backups of the same files, and enforcement of industry compliance regulations. How often is your company backing up duplicate data over the course of a year?
With the exponential increase in the storage of email, video, mp3 files and other large sized files, business storage needs have grown accordingly. In addition to backing up business information, company computers often end up as the de facto backup for personal music, videos and email, resulting in additional backup storage costs for businesses.
Currently, 75% of documents are stored in email. In 2008 alone, more than 210 billion emails were sent.1 Backing up the same email attachments sent to different people in the same organization results in increased storage requirements, costs and time for backups.
The Contribution from Regulations
Government regulations such as the Gramm-Leach-Bliley Act, Sarbanes Oxley (SOX) and industry compliance regulations such as the Health Insurance Portability and Accountability Act (HIPAA) have also increasingly contributed to higher levels of data retention and stricter requirements to keep data secure and private. For example, according to HIPAA, healthcare providers must comply with the confidentiality, integrity and availability of individuals’ health information. They are also in the midst of implementing electronic medical records (EMR). While EMR may increase efficiency and lower processing costs, it will also lead to higher data storage requirements. In the financial arena, your mortgage information, credit card activities, investment information and other private financial data protected by the Gramm-Leach-Bliley Act add to the stricter privacy controls and data storage and backup requirements.
As the requirements for more information analysis and access to data increase, larger amounts of historical data will be required. According to IDC, in 2006, 161 Exabytes of data were stored, “3 million times the amount of information contained in all the books ever written”. In 2010, more than 988 Exabytes are expected to be stored.2 Inflexible backup systems compound the problem by backing-up the same data daily resulting in the need for ever greater increasing amounts of storage.
Grappling with Costs
As companies grapple with the rising costs and complexities of data storage and backup, a variety of options are available to reign in and more effectively manage the costs and improve efficiencies. Companies looking for ways to reduce their backup costs are increasingly turning to more modern and efficient data management solutions that utilized disk-based technology and online backup. How much money could you be saving by implementing the right storage and backup solution? This white paper outlines 7 ways that new backup solutions can help control costs.
7 Ways to Control Costs
Using outdated backup methods or limiting your company to tape storage and backup will increase your costs, rather than reduce them. Instead, look for a solution that provides the flexibility and technology that will help you maximize cost savings. Implementing the following cost management techniques may help optimize your storage and backup strategy

Susan, an employee of a major insurance company, clicked on her email at work to open a cute home video her friend Debbie sent. That 20mb video file was then stored in her email and, at the end of the day, was diligently backed up by her company’s data storage solution.

Just one year later after daily backups of Susan’s email, that one video now takes up 7300 MB of space!

Read more »

avatarLauren Quinn
Marketing Manager

Posted on May 9th, 2011. Filed under Industry Updates, Popular Posts. 0 Comments