Compuquip

The following blog post is a guest post by Kevin M. Levy. Mr. Kevin Levy is a business, corporate, and technology lawyer for Gunster Law Firm. Connect with Kevin Levy here.

For years, mobile users, and IT departments that manage mobile device use, have enjoyed a relatively hacker-free experience with little need for concern about security. Hackers generally target the largest available audience when developing and unleashing an attack. To date, that has meant exploiting holes in PCs (i.e., Microsoft OS driven computers) because of the dominance of the PC market.

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Welcome back. In the first installment of this series we defined Flash Foresight, which starts with the principle of Starting With Certainty. What comes next??

1. Anticipate Now that you can spot cyclical and linear changes as well as which are hard trends and which are soft trends, you are ready to start formulating some strategies. It is not enough anymore to be proactive, to succeed you need to be preactive. Being proactive is about heading off problems that are right around the corner. Being preactive is about heading off problems (or even better – identifying opportunities) that don’t even exist yet. Read more »

You’ve probably noticed QR codes in magazines and on signs, buses and business cards.

QR Code (abbreviated from Quick Response Code) is the trademark for a type of matrix barcode (or two-dimensional code) first designed for the automotive industry. QR codes store URL addresses, phone numbers, SMS or text. To access that information, you’ll need a QR reader that’s compatible with your smartphone device. Your smartphone will need a camera so that you can scan the image of the QR code. I use QR reader for iPhone. It’s a free app and easy to use. Let’s try it!

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Last month we held our first CQ Game Night in our new headquarters. We definitely took advantage of our new technology and space. Multiple gaming systems were available and we raced cars, perfected our archery skills and had fierce Ping-Pong battles. Check out the video from our epic game night!

You always hear companies encouraging their customers to provide feedback, and Compuquip is no different in that regard. What I can personally attest to is that we really mean it: We want your feedback!!

When our Support Team believes that an issue has been successfully corrected an email gets sent to the user who initiated this request.  This email includes a link to a short survey with 5 questions based on various aspects on how this request was handled, as well as a comments box. Anything less than a 70% satisfaction score receives a follow up from our Client Services Manager, Alex Marrero. So far, we’re not doing too bad: our overall Client Satisfaction score has consistently been between 92%-96% every month since we began tracking it. The problem, though, is that we’re getting less than a 10% response rate. So, are we really getting a true picture of our performance? Maybe, maybe not…

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