Compuquip

True 24/7 support of a network is when technical resources are available to immediately respond to issues 24 hours a day, 7 days a week. As the world moves into a 24/7 operation where people are working from home and at all hours of the day and night, this brings a new challenge for us as a Managed Services provider.

How do we provide support for our clients 24 hours a day? What would it take to have someone monitoring client networks and reacting at all hours? And most importantly, how do we deliver that support at a cost effective price point of $2,500 a month for a smaller client?

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Presented by Compuquip Technologies

When: Wednesday September 15, 2010 from 11:30 AM to 2:30 PM

Where: Renaissance Plantation Fort Lauderdale Hotel, 1230 South Pine Island Road, Plantation, FL 33324

Don’t miss an opportunity to attend the TeleSwitch Unified Communications Technology Brief at the Renaissance Hotel in Plantation Florida. Come enjoy a complimentary lunch and learn about the latest in UC technology.

This event will give you a chance to experience first hand the latest in Unified Communications, High Definition Video Conferencing and Business Call Recording Applications. We will have manufacturer representatives from ShoreTel, Lifesize and Oaisys to answer all of your questions and conduct group and one-on-one product demonstrations.

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Global Report Identifies the World’s Top Managed Services Executives, Entrepreneurs, Experts, Coaches and Community Leaders

MIAMI, August 24, 2010 – Eric Dosal, COO, Compuquip Technologies has landed on Nine Lives Media Inc.’s third-annual MSPmentor 250, a global report that identifies the world’s leading managed services executives, entrepreneurs, experts, coaches and community leaders.

Mr. Dosal’s efforts have grown Compuquip’s Managed IT Services division by nearly 200% since 2007. Even in a fiscal year where support ticket volume increased by 35%, Compuquip’s focus on customer service has maintained Client Satisfaction levels of above 93%. This focus on the client experience has propelled Eric Dosal and the entire Compuquip team to a position of market leadership in Managed Services.

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In this 3-part video series, Miami Today staff writer Zachary S. Fagenson interviews Compuquip President and CEO Alberto Dosal. In this third video, Mr. Dosal shares his thoughts on the technology workplace. He discusses Compuquip’s focus on local recruiting and the drop off in interest from high school and college students to study computer sciences. Mr. Dosal believes that through community leadership and organizations like the Greater Miami Chamber of Commerce, we can attract young minds to technology by creating a more stable work environment with greater opportunity.

To view the first two videos in this series, click here: Part I or Part II.

To read a downloadable PDF of the article, click here: Alberto Dosal Miami Today Article.

MSP Mentor, a leading blogger in the space of reporting about our industry posted a blog that there were a limited amount of Master MSPs at the recent CompTIA conference.

In my humble opinion, the Master MSPs really can’t sustain themselves in the long term and compete in the SMB space.  The bigger the MSP gets the more difficult and complex they become to work with smaller and less complex clients.  At a certain size a Master MSP has to standardize it’s offering so much that they limit “customization” because they won’t be able to scale.  That’s not the SMB space…

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