Compuquip

The Midgard Management Challenge:

The rate of speed at which Midgard Management does business is growing and their communications infrastructure was not able to support it.

Midgard was using a 10+ year old phone system which didn’t meet their communications needs. Even simple things such as providing caller ID, performing conference calls, and moving users were expensive or just plain impossible. Users were frustrated with this and turned to Compuquip’s Virtual CIO (Technical Account Manager) for a solution. 

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Throughout the past few months, I have had the opportunity of working as an intern for Compuquip’s Network Operations Center (or the NOC Services, as it’s better known). I started off working on very simple repetitive tasks, and proceeded in taking on more challenging responsibilities. I was trained to use Kaseya, Compuquip’s remote management and monitoring software. Through Kaseya, I had been reviewing simple configurations to make sure the Anti-Viruses (AV) and Windows Updates run smoothly. During this Proactive Maintenance, I look for machines missing an AV and install one if needed and will then check scan schedules to make sure they are current with client specifications.  Then I look for machines missing approved patches or patch configurations, such as patch scans and automatic update schedules, and remediate any discrepancies.

Once I became comfortable with Kaseya, I undertook another project that Compuquip has been implementing: AV conversions for all clients. We had been in the process of migrating to Kaspersky Anti-Virus, a more developed and secure AV solution. Sometimes this involved clicking on two icons. Other times, I was not so lucky and would have to remote into a user’s machine after working hours in order to manually uninstall a 3^rd party AV or spend a few hours trying to figure out why an installation kept failing. This would have never been possible during business hours. It is at this point that I discovered and began agreeing with Eric Dosal, Compuquip’s COO, that often times one can get more work done after hours and out-of-office.

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Last Friday we got this email from a client and we wanted to share it:

Alex,

I wanted to send you special note of appreciation for Jim Lay AND Daniel Arcelo. When I was getting ready for work this morning, I saw a text from Daniel about our T-1 line and internet access being down. He then CALLED me at 8:00 am. That is GREAT! It prepares me for what I will face when I get to the office.
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MIAMI, February, 2011 – Compuquip Technologies, one of the largest IT services providers in South Florida, recently partnered with United HomeCare (UHC), a non-profit home health care agency, for its Managed IT Services solution.

Focused on promoting independence and wellness for clients in the comfort of home and other community settings, UHC had outsourced its IT network support for some time.

When their local IT provider was bought out by a larger national managed services company, decreased customer service, downtime, and poor communication started to pull UHC’s attention away from its mission. In need of an effective and cost-efficient solution, UHC sought the assistance of a new IT partner.

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Compuquip, a Florida VAR serving the data protection needs of small businesses, created a powerful new revenue stream by selling Compuquip Cloud Backup services, a new multi-tenant “Powered by EVault®” backup offering. Compuquip joined i365’s new Cloud-Connected Service Provider (CCSP) program, enabling the company to implement the all-in-one EVault Plug-n-Protect backup appliance. Connected to the EVault cloud, it gives customers instant access to a proven data protection solution with attractive cost savings.

CCSP Helps Compuquip Provide Comprehensive Data Protection

As a CCSP provider, Compuquip offers an easy-to-manage cloud-based backup service, secure and reliable enough to put its customers at ease. The company had previously resold a hosted backup package that copied customer data to a third-party location, which was difficult to manage.

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