Established in 1964, The Bank of Miami, (formerly named The International Bank of Miami), is one of the largest independent financial institutions in South Florida providing commercial, real estate, correspondent banking and international services throughout the state, Latin America and the Caribbean.
Customer
The Bank of Miami, N.A.
3 Locations, South Florida
200 Users
Industry
Banking and Financial Services
Challenge Solved
The Bank of Miami leveraged Compuquip’s Managed IT Services to help the bank
reduce IT costs and realize over 30% in monthly savings.
The Bank of Miami Challenge
The current state of the economy is putting significant pressure on
businesses of all types to reduce overhead and contain costs wherever
possible.
For The Bank of Miami, the salaries, benefits, training and miscellaneous
costs associated with employing an in-house staff of IT professionals was
putting a strain on expenses. To reduce costs and enable the bank to
realize a greater return on its investment in technology and network
operations, it turned to Compuquip Technologies for Managed IT Services.
“We’ve worked with Compuquip on our voice and data network over the past
four years on a project basis, and we knew that its professional staff and
customer-oriented philosophy would make it a good match for our needs,” said
Alba Prestamo, COO of The Bank of Miami. “Furthermore, we felt reassured
that Compuquip’s resources and vast experience in the banking industry would
help us keep up with the latest technologies required to meet our bank’s
business goals.”
The Compuquip Solution
After performing a thorough analysis of The Bank of Miami’s existing IT
needs, functions, dependencies and issues, Compuquip developed a plan to
simplify the bank’s IT operations, increase efficiencies, and, ultimately,
reduce existing IT expenditures. With a long and successful track record
working with financial institutions faced with similar circumstances,
Compuquip knew what was needed and how to implement a program that would
help TIBOM achieve its business goals.
Compuquip employed some of The Bank of Miami’s existing engineers, who,
along with Compuquip’s certified engineers, quickly transitioned The Bank of
Miami to the Managed IT Services model. By migrating the bank’s help desk
into Compuquip’s existing Service Desk, Compuquip was able to provide the
bank with one centralized, remote point of contact to triage all IT-related
issues. This eliminated redundancies and provided The Bank of Miami with
the added assurance of a full-time, experienced service desk complimented by
a dedicated Compuquip team on-site at The Bank of Miami locations.
From Compuquip’s Service Desk, its engineers can remotely monitor, update
and manage the bank’s network and computer systems to identify potential
issues and resolve them before they impact the bank’s operations. This
proactive work saves the bank from crucial downtime in systems that are
critical to operations.
“Compuquip always finds a way to deliver,” Prestamo said. “They provide us with confidence in our IT systems while providing a significant financial savings for the bank. By choosing Compuquip’s Managed IT Services, The Bank of Miami will realize significant monthly savings while ensuring complete coverage and reliability of our network. Along with a very smooth transition to its support model, the entire Compuquip team provides us with unparallel levels of IT professionalism, experience and expertise.”
Alba Prestamo
COO,
The Bank of Miami
To download a printable version, click here: CQ Managed IT Services – Case Study – TBOM
